DMC FINS TERMS AND CONDITIONS

DMC FINS TERMS AND CONDITIONS

The DMC FINS terms and conditions are valid for any goods or services provided by the Seller to the Client. The pricing, quantity of goods and time of delivery mentioned in the articles are not binding on the Seller, but the Seller will make all efforts to fulfill the stated estimates.
RETURNS & REFUNDS

We accept returns of unused and undamaged fins. Returns are usually as a result of incorrect sizing. All feet are different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. Our fin sizes are pretty close to shoe sizes but our different models have slight variations in their unique foot cavity – universal, or specific left & right. We are keen to get you swimming again soon.

Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through dmcfins.com.au within 30 days of the original purchase date.

Fins must be returned in a clean, saleable condition, with original tags and packaging, to be eligible for a refund price of the fins. 

To submit an item/s for return, please register on our returns page.

We cannot accept returns of Soft Surf Helmets, Swim Caps, or Goggles for hygiene reasons. Please check Helmet sizing carefully. Sizing instructions can be found on each SSH Model page.

Refunds

Only items purchased directly through dmcfins.com.au may be returned to our warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.

All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.

Please note that refund delays may occur as card issuer processing times vary greatly, something we are unable to influence.

We do not process exchanges.

We not not refund postage.

For all other enquiries please contact us.

OUR PAYMENT TERMS & CONDITIONS
In regards to online shopping orders, the payment for such shall be paid in advance before the shipment. If any amount of the invoice is disputed by the Client, the Client shall inform the Seller of the grounds for such dispute within seven days of delivery of the goods and shall pay to the Seller the value of the invoice less the disputed amount in accordance with these payment terms. Where the Seller requires payment of a deposit, the Client acknowledges that the deposit is not returnable. All fees are exclusive of goods and service tax which will be added to invoices where appropriate. The Seller reserves the right to increase a quoted fee in the event that the client requests a variation to the work agreed.
THE TERMS & CONDITIONS OF DELIVERY

** SHIPPING DELAYS **

Unfortunately, Australia Post and our other shipping partners are experiencing higher volumes than expected which is causing significant delays to quoted shipping timeframes. 

Team DMC are working hard to get orders delivered as quickly as possible. If you require your order urgently, please consider visiting a DMC stockist.

We sincerely apologise in advance if your order is affected by these delays and appreciate your patience and understanding.

Shipping times:

  • Orders are shipped using Australia Post. Delivery times are reliant on their load.
  • Orders usually take 1 - 4  business days to be delivered to you and we ship within 1 - 2 business days.
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

  • Orders are charged shipping depending on your orders weight and destination. Parcel Post or Express Post price will be displayed at checkout.

Order Pickup:

  • If you are in the vicinity of Warriewood NSW you can contact us to request an appointment to collect your fins from our warehouse. Contact us at orders@dmcfins.com prior to ordering to arrange.
  • Covid-19 business protocols apply for check-in, vaccination certificate, and mask wearing.
Delivery by the Seller will be deemed to have taken place when the materials are handed to the custody of the Client at his premises or to a deputed messenger or courier when posted. The Seller will be entitled to charge the Client for any expenses of delivery other than normal postage charges. The seller will always best attempt at matching the colour-way ordered by the buyer but in the event of run-out or out of stock lines may from time to time ship the nearest matching.
WARRANTY OF GOODS
DMC Fins are warranted against manufacturing faults for 90 days from date of purchase. DMC fins are not warranted against misuse, or damage from sharp objects.
Please adhere to care instructions.
Care Instructions:
Always rinse in fresh water after use in salt water 
Keep out of direct sunlight for prolonged periods
Keep off hard surfaces
Avoid sharp objects like rocks or reef
We reserve the right to refund, replace or credit goods if deemed a result of faulty manufacture. For any claims, please refer to Returns and Refunds.

DMC fins and DMC fins Square Logo Trademarks and Patents are the property of DMC Industries Pty Ltd ABN 15 061 890 702
OUR CANCELLATION TERMS & CONDITIONS
In view of the nature of the service, any order - once confirmed by the Company - is not cancellable. Cancellation of the Order by the Client will only be accepted on condition that any costs, charges and expenses already incurred, including any charges that will be levied by the list-owner on account of his expenses, work or cancellation conditions will be reimbursed to the Company forthwith.
NOTICE LOSS OR DAMAGE TO GOODS The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Client (or which may be received from the Client).
EMPLOYMENT OF PERSONNEL WARRANTY 
The Company warrants that it has the right to provide the Goods but otherwise the Goods are provided on an "as-is" basis without warranty of any kind, express or implied, oral or written including, without limitation, the implied conditions of merchantable quality, fitness for purpose and description, all of which are specifically and unreservedly excluded. In particular, but without limitation, no warranty is given that the Goods are suitable for the purposes intended by the Client. The Company warrants that the Goods will be supplied using reasonable care and skill. The Company does not warrant that the Goods supplied are error-free, accurate or complete.
LIMITATION OF LIABILITY
The Company shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods. Any liability of the Company shall in any event be limited to the license fees paid by the Client in the year in which the event of default arises. Nothing herein shall limit either party's liability for death or personal injury arising from the proven negligence by itself or its employees or agents. The Client shall fully indemnify the Company against any liability to third parties arising out of the Client's use of the Goods.

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