Help Center

What size should I get?

All feet are different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. That makes it very hard for us to tell you exactly what size you will need without you trying it on.

We have tried to give you enough information to guide you to make an informed decision on the best size for your feet.

Our fin sizes are pretty close to shoe sizes but our different models have slight variations in their unique foot cavity – universal, or specific left & right.

Rule 1:   Check Length - Measure heal-to-toe of your foot to see that it would fit into the foot cavity.

Rule 2:   Check your regular shoe size, e.g., US Mens, US Womens, and Euro to see if it is close to your shoe size.

Rule 3:   Ask yourself if you like your fins to fit snug, or not. Allow +/- 3-5mm in length for your ideal comfort.

TIP:    If you’re still not sure, then order 2 pairs and then return the pair that doesn’t fit, for a refund on the cost of the returned item.

Please view our size guide to ensure you get the right fit.

If you are near a retail outlet you can always go try and buy from them. 

Order Placement

Simply add as many items as you wish to your shopping cart while browsing our store. Once you are ready to proceed with the order go to the shopping cart and click "checkout".

Follow the instructions by providing us with delivery information and select payment method for the goods. 

We will endeavour to dispatch your order within 24 hours upon receipt of order during business hours (Monday-Friday, not including public holidays).

** SHIPPING DELAYS **

Unfortunately, Australia Post and our other shipping partners are experiencing higher volumes than expected which is causing significant delays to quoted shipping timeframes. 

Team DMC are working hard to get orders delivered as quickly as possible. If you require your order urgently, please consider visiting a DMC stockist.

We sincerely apologise in advance if your order is affected by these delays and appreciate your patience and understanding.

Shipping times:

• Orders are shipped using Australia Post. Delivery times are reliant on their load.
• Orders usually take 1 - 4  business days to be delivered to you and we ship within 1 - 2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders are charged shipping depending on your orders weight and destination. Parcel Post or Express Post price will be displayed at checkout.

Order Pickup:

• If you are in the vicinity of Warriewood NSW you can contact us to request an appointment to collect your fins from our warehouse. Contact us at orders@dmcfins.com prior to ordering to arrange.
• Covid-19 business protocols apply for check-in, vaccination certificate, and mask wearing.

Returns

We accept returns of unused and undamaged fins. Returns are usually as a result of incorrect sizing. All feet are different, so fitting a foot into a fixed shape foot cavity of moulded flexible material is an inexact science. Our fin sizes are pretty close to shoe sizes but our different models have slight variations in their unique foot cavity – universal, or specific left & right. We are keen to get you swimming again soon.

Customer satisfaction is extremely important to us. We will gladly accept returns for items purchased through dmcfins.com.au within 30 days of the original purchase date. 

Fins must be returned in a clean, saleable condition, with original tags and packaging, to be eligible for a refund. 

To submit an item/s for return, please register on our returns page.

We cannot accept returns of Soft Surf Helmets, Swim Caps, or Goggles for hygiene reasons. Please check Helmet sizing carefully. Sizing instructions can be found on each SSH Model page.

Refunds

Only items purchased directly through dmcfins.com.au may be returned to our warehouse. Items purchased through our retail partners must be returned to the place of purchase and are subject to the return policies of the retail partner.

All accepted refunds follow the returns process detailed above and once approved are applied to the original card or method of purchase.

Please note that refund delays may occur as card issuer processing times vary greatly, something we are unable to influence.

We do not process exchanges.

For all other enquiries please contact us.

WARRANTY

DMC Fins are warranted against manufacturing faults for 90 days from date of purchase.

DMC fins are not warranted against misuse, or damage from sharp objects. Please adhere to care instructions.

Care Instructions:
Always rinse in fresh water after use in salt water 
Keep out of direct sunlight for prolonged periods
Keep off hard surfaces
Avoid sharp objects like rocks or reef

We reserve the right to refund, replace or credit goods if deemed a result of faulty manufacture.

For any claims, please refer to Returns and Refunds.

DMC fins and DMC fins Square Logo Trademarks and Patents are the property of DMC Industries Pty Ltd ABN 15 061 890 702

If you've looked on our website, at our individual models, checked out our videos, read through our FAQ's and still need an answer, please contact us.