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Help Center
Orders & Returns
Frequently Asked Questions
Sizing
Sizing
Sizing
differs for each model of our fins.
Our sizes are pretty close to shoe sizing, but can vary
between models depending on foot casing and whether they are universal and left
and right models. Giving that everyone’s foot is different and we are talking a
swim fin without laces, sometimes it can vary.
Please view
our size chart to ensure you get the right fit.
Order placement
Order Placement
Simply
add as many items as you wish to your shopping cart while browsing our store.
Once you are ready to proceed with the order go to the shopping cart and click
"checkout".
Follow
the instructions by providing us with delivery information and select payment
method for the goods. - we will dispatch
your order within 48 hours upon receipt of order during business hours (Monday-Friday,
not including public holidays).
Our support team is
always happy to guide you at any step!
Shipping
Shipping
We offer free delivery for all orders
over AUD $99 in Australia. For orders of AUD $99 and under, we charge AUD $9.95
to post within Australia.
Orders are usually dispatched within 48
hours upon receipt of order during business hours (Monday-Friday, not including
public holidays).
Product prices are displayed inclusive
of GST.
Returns and Refunds
Returns
Customer satisfaction is extremely
important to us. We will gladly accept returns for items purchased through
dmcfins.com.au within 30 days of the original purchase date. Fins must be returned in a saleable condition, with
original tags and packaging, to be eligible for a refund.
To submit an item/s for return, first
email the details of your return to orders2@dmcfins.com
including your purchase information.
We do not return Soft Surf Helmets, for hygiene reasons. Please check sizing carefully. Sizing instructions can be found on each SSH Model page.
Refunds
Only items purchased directly through
dmcfins.com.au may be returned to our warehouse. Items purchased through our
retail partners must be returned to the place of purchase and are subject to
the return policies of the retail partner.
All accepted refunds follow the returns
process detailed above and once approved are applied to the original card or
method of purchase.
Please note that refund delays may
occur as card issuer processing times vary greatly, something we are unable to
influence.
Warranty
Warranty
DMC Fins products are
warranted against any manufacturing faults or defects for a period of 90 days
from date of purchase.
We reserve the right to refund, replace or credit goods if deemed a result of faulty manufacture.
For any claims, please refer to
Returns and Refunds.
DMC fins and DMC fins Square Logo Trademarks and Patents are the property of
DMC Industries Pty Ltd ABN 15 061 890 702
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